Our IT-Service-Point is the central point for all matters concerning IT services between customers and the URZ. User requests, fault reports and user wishes are, if possible, handled directly by the Service-Point employee. If the problem cannot be solved immediately, a ticket is created in our service ticket system and the corresponding expert in the backend takes care of the problem as quickly as possible.
Services of the IT-Service-Point
- Initial consultation
- Order acceptance
- Fault assumption
- Output of accounts
- Solving user problems
- Service hotline
Contact the IT Service Point
The IT service point is located in building 26.1-003.
You can reach it through the main entrance of the University Computer Center (next to the Mensa or opposite the library).
You can reach us by phone under 58888 or from outside under +49 391 67-58888.
If there is a fault in the IP telephony, you can also reach the IT-Service-Point at 48888.
Requests by e-mail can be sent to email@example.com.